If for any reason you are not satisfied, please inform us within 24 hours of your cleaning and we will re-clean the area. WeÂ takes all of our customerâ€™s concerns very seriously and we will make every effort to address those concerns at the customerâ€™s earliest convenience.
We are committed to our customerâ€™s satisfaction and we strive to resolve all concerns before they become problems. If any issues should arise during a service, please call our office immediately at 773-609-4770 so that we can rectify the situation. This includes communication issues, major changes to cleaning instructions, and requests to significantly extend a cleaning service beyond the estimated number of hours. We are happy to accommodate our customersâ€™ needs whenever possible.
MethodsÂ of Payment
We accept all major credit cards and PayPal. For payments made by credit card, an authorization will be made prior to service. Please refer to your bank or card issuer for their terms of service regarding authorizations. Customers using credit cards for recurring services authorize usÂ to retain credit card information to charge recurring and/or mutually agreed upon fees.
CancellationsÂ / Lock-Outs
To allow us enough time to adjust route schedules, we require 24-hours notice of a non-emergency cancellation. Cancellations made with less than 24-hours notice are subject to a cancellation fee equivalent to one hour of service. If weâ€™re unable to gain access to your service location at the appointed time, a lock-out fee equivalent to one hour service may be charged.
RightÂ to Refuse Service
Green Element Â relies on our customersâ€™ honest descriptions of their needs and circumstances in order toÂ Â estimates over the phone. If the service order was not appropriate, weÂ reserves the right to decline the job at the door and charge a lost time & travel fee equivalent to one hour of service.
Payment is due at the time of the service.Â A credit card charge back will result in an additional fee equivalent to one hour service plus any legal, collection, financing and recovery fees we incur as a result.
TermsÂ of Service
Green Element Custodial ServicesÂ Terms of Service (TOS) is available publicly. We reserve the right to amend our Terms of Service at anytime. A current Terms of Service automatically replaces a previous one.